Legal Notice


1.1 The UFD Distribution Portal (hereinafter, "the Portal") belonging to the company UFD DISTRIBUCIÓN ELECTRICIDAD, S.A. (hereinafter, "the COMPANY"), accessible via the URL, and the My Consumption Mobile App (hereinafter “the App”) providing access to a wide range of services and content relating to electricity distribution (hereinafter, "the Services") for its visitors and users (hereinafter, the "Users").

1.2 The details of the company responsible for the Portal are as follows:

Avenida San Luis, nº 77
28033 Madrid
C.I.F. A-63222533
Filed with the Barcelona Commercial Register, volume 27953, sheet 157, page M-503809, 2nd entry.


Access to the Portal and download of the App involves the prior reading and acceptance by the Users of these General Conditions of Access and Use (hereinafter, "the General Conditions"). The act of accessing and making use of the Portal and downloading the App shall be understood as the expression of full and unconditional acceptance by the User of the content of each and every one of these General Conditions as they appear on the Portal at the time of access. If Users do not agree with the content of these General Conditions, they must therefore not access the Portal, operate across it or download the App. The COMPANY reserves the right to modify these General Conditions by announcing the changes on the Portal itself and on the App, in such a way that Users are kept duly informed at all times.

The contracting and/or use of certain Services available on the Portal may require User identification and his or her acceptance of specific conditions that may expand upon, supplement and/or even modify these General Conditions (hereinafter, "Specific Conditions"). Users must also carefully read the content of the corresponding Specific Conditions, or any other legal notice appearing on the Portal.

As User, you hereby declare yourself to be of legal age and/or in possession of sufficient legal capacity to be bound by these General Conditions (and, where applicable, by the Specific Conditions regulating the use of a given Service) and to use and, where applicable, contract the Services offered via the Portal. The User hereby expresses his or her full and unconditional acceptance that all access and use of the Portal, its Services and its contents is made under his or her sole responsibility.

THE COMPANY reserves the right to suspend or cancel access in the event that it is used to breach any applicable law or standard rules on Internet use, or in the event that its domain or applications are used in connection with unlawful activity, and also in the event that notification is received in this regard from a competent authority or on those grounds as provided for by current legislation.
When using the Portal and/or the App, as well as the services associated with the same, users must respect the following obligations:

a. Not to enter, store or disseminate through the website, applications or any of the associated services, any computer programme, datum, virus, code or any other electronic instrument or device capable of causing damage to the website, the applications or any of the associated services or any devices, systems or networks of the owner of the domain, or of any user, suppliers or in general of any third party, or which is otherwise capable of causing any kind of disturbance to them or of impeding the normal operation of the same.
b. Not to destroy, alter, render useless or damage the data, information, programmes or electronic documents of the COMPANY, its suppliers or third parties.

c. Not to use the content, particularly the information obtained through the website or the applications to forward advertising, send messages for marketing purposes or for any other commercial purpose, nor to collect or store the personal data of third parties.
d. They must refrain from evading or manipulating any technical devices put in place, whether on the website, in the applications, in any of the services or in any of the materials, elements or information obtained via the same for the protection of their rights.

Where there is any contradiction between the General Conditions of Access and Use of the Portal and/or the App and any Specific Conditions, the latter will apply, except where the General Conditions are more favourable to the User than the Specific Conditions.


3.1 The User of the Portal understands, acknowledges and accepts by the act of visiting the Portal, that the data and information on the Services, and any other data or information whatsoever contained in the Portal appear there solely and exclusively for information purposes, as information of a preliminary nature made available to the User, and at any given time may contain errors, inaccuracies or not be up-to-date.

3.2 The COMPANY reserves the right, at any time and without prior notice, to unilaterally modify or implement changes to the configuration of the Portal at its discretion, as well as to the content and range of Services provided over it and the corresponding conditions of access. Similarly, the COMPANY reserves the right to add new Services and content to the Portal, as well as to temporarily or permanently delete, restrict, suspend or prevent access to the Services provided over the Portal under any of the circumstances outlined in these General Conditions.



The Services are, as a general rule, provided to Users free-of-charge. However, payment may be required for certain Services, a fact that will be clearly stated in the General or Specific Conditions of the service in question.



5.1 The contracting and use of certain Services provided by the COMPANY and the downloading of the App will require prior identification of the User in the Portal using the idenfitication form that appears on screen when selecting a Service of this type. In either case, the User will be held solely responsible for the accuracy of the information entered into the identification form.

The User will then be asked to choose their Username and Password required in order to access the Portal and download the Application and will be used to identify him or her as a registered user of the COMPANY for all purposes (hereinafter, "Registered User").

The Username and Password selected by the Registered User are personal and non-transferrable. It is the obligation of the Registered User to notify the COMPANY of any changes to his or her personal data.

5.2 The User shall keep his Username and Password safe and secure, avoiding writing it down and, in general, taking all precautions necessary to prevent it from being disclosed to third parties. It shall be the responsibility of the Registered User to take due care to prevent third parties from accessing and/or using any Services contracted in his or her name and/or from using his or her account details. Similarly, the Registered User will be solely responsible for the selection, loss, theft or non-authorised use of any account details, and for any consequences incurred as a result. The Registered User is to notify the COMPANY as soon as possible as to the loss, theft or non-authorised use of their Username or Password. Notification is also required where the User suspects that any of the above has occurred.

The Portal will then remove the Registered User from its databases, without disallowing said user from restarting the registration procedure on the Portal.
In either case, the Registered User shall be responsible for making proper use of the Services contracted and keeping his or her Username and Password secure, duly avoiding their unlawful and improper use beyond that established in these General Conditions and, where applicable, in the General or Specific Conditions of each Service. The User is responsible for providing truthful, complete and up-to-date data. In the event that the user provides false data or THE COMPANY suspects this to be the case, the COMPANY reserves the right to suspend the registration process. Each user account will be associated with one single user, who must take due care to protect their password.
The log-in account is personal and non-transferable.

5.3 The Registered User may, at any time, instantly deregister as a Portal User, without this decision having any retroactive effect, by using the form available on the Portal itself. To do so, he or she must log in as a registered user.

5.4 Registration for the Portal by the User will imply the express and unconditional acceptance by said User of the COMPANY's privacy and data protection policy as outlined in Section 6 below and in the legal notice found at the bottom of the Portal's registration form.

5.5. THE COMPANY reserves the right to block access to those users who abuse or make unauthorised use of the Portal and/or the App.


In compliance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (Spanish abbr.: LOPD), and of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (Spanish abbr.: LSSI), Users of the Portal are informed of the following:



1 The personal data provided by the User when completing the registration forms on the pages of the website ("the Portal”), or for downloading the App, or which may be provided at a future date will be compiled in an automated database managed by the Grupo Naturgy UFD DISTRIBUCIÓN ELECTRICIDAD, S.A. (hereinafter UFD), with registered office at Avenida San Luis 77, 28033 Madrid. Users may exercise their rights to access, correct, cancel and oppose the processing of their data under the terms established in current legislation by submitting their request to UFD DISTRIBUCIÓN ELECTRICIDAD, S.A. at the Avenida San Luis 77, 28033 Madrid, citing "Data Protection".


2 Users are also informed that the purpose of the automated processing of their data is (i) to successfully manage the relationship that they may enter into with the COMPANY, (ii) to provide them with information by any medium about the COMPANY's Services or those Services that may be added to the Portal over time.


3 Failure by the User to complete all the fields that are marked as mandatory in the registration forms found on the Portal may prevent him or her from being properly registered as a User, which may prevent them from accessing the Services offered on the Portal, without prejudice to being able to continue to browse through the Portal.


4 The User undertakes and agrees to immediately notify UFD of any change to his or her personal data so that the information contained in the UFD files is up-to-date and error-free at all times.


5 We would draw the User's attention to the existence of Cookies: cookies are small text files stored by the browser on your computer's hard drive. When you visit the website, our server will be able to recognise the cookie stored and provide information about your last visit. Most browsers allow the use of cookies automatically, although Users can configure their browsers to receive alerts of incoming cookies on their computer screen and prevent them from being installed on their hard drive. In any case, if you choose to activate the option to refuse cookies, you will still be able to use the Service on our website.


6 UFD undertakes to process the User's personal data in complete confidentiality, and will only make use of such data exclusively for the purposes stated in paragraph 2. UFD hereby informs the User that it has implemented the technical and organisational security measures required to ensure that personal data remains secure and to prevent any alternation, loss, unauthorised processing and/or access, taking account of the state of the art in technology, the nature of the data stored and the risks to which such data are exposed, whether these risks derive from human actions or from the physical or natural environment. All of the foregoing is in compliance with the provisions of Article 9 of the LOPD (the Spanish Personal Data Protection Act) and in Spanish Royal Decree 1720/2007 of 21 December approving the implementing Regulation of the LOPD.


7.1 The COMPANY declares and guarantees that the Portal and/or the App incorporate all the technology (software and hardware) required, on today's date, to allow for its access and use. However, the COMPANY may not be held responsible for the possible existence of any viruses or other harmful files, introduced by any means or by third parties, that may infect the User's computer system or lead to damages of any kind to the User's computer system. The User fully accepts all of the foregoing and undertakes, for its part, to act with maximum caution and prudence when accessing and using the Services offered via the Portal and/or the App. Above all, though not exclusively, the User shall observe the security recommendations made on the Portal and/or the App.


7.2 The User accepts that the Portal and the App have been created and developed in good faith by the COMPANY using information taken from internal and external sources and are presented to Users in their current state, despite potentially containing errors, inaccuracies, relevant omissions or typos. Consequently the COMPANY does not under any circumstances guarantee the veracity, precision or completeness of the contents of the Portal, nor that they are up-to-date. The User thereby exonerates the COMPANY from all liability regarding the reliability or usefulness of the Portal and/or the App or any false expectations generated by it during browsing.


7.3 The User guarantees that any activities he or she undertakes through the Portal and/or the App shall comply with the law, ethics, generally accepted codes of conduct and public order, and shall under no circumstances be an affront to the good name and business image of the COMPANY, the Naturgy Group, other Users of the Portal and/or the App or third-party service providers.

In particular, the User undertakes to make correct and diligent use of the Services and shall refrain from using them for unlawful purposes, or purposes prohibited by these General Conditions, that are detrimental to the rights and interests of third parties or might in any way damage, render useless, overload or undermine said Services, third party computer systems or the documents, files and other content stored therein, or prevent the normal use and enjoyment of the Services by third parties.


7.4 Above all, though by no means limited to these considerations, the User shall not use the Services with the intention of (i) assuming the identity of a third party; (ii) violating fundamental rights and public freedoms as recognised in national legislation or international agreements and treaties and, above all, infringing upon the honour, personal privacy, image or ownership of goods and rights of third parties; (iii) inciting or promoting criminal, derogatory, defamatory or offensive actions, or other acts not compliant with the law, ethics, generally accepted codes of conduct or public order; (iv) inciting or promoting actions or ideas which discriminate by race, sex, ideology, religion or belief; (v) incorporating, making available or allowing access to criminal, violent, pornographic or offensive products, elements, messages and/or services, or any of the foregoing that are otherwise in breach of the law, ethics or public order;

(vi) violating the industrial or intellectual property rights of third parties; (vii) violating the secrecy of communications act, advertising regulations and/or unfair competition guidelines; (viii) wilfully sending email, programmes or data (including viruses and harmful software) over the Portal and/or the App which may cause damage of any kind to the COMPANY's computer systems, or those of other Users or third parties, including attempts to falsify the origin of the email or other material stored in a file sent via the Portal and/or the App. (ix) using the information contained in the Portal for direct sales purposes or for any other purpose, and (x) sending unsolicited messages to an undifferentiated group of people, irrespective of the purpose thereof.


8.1 To the fullest extent permissible by applicable legislation, the COMPANY makes no declarations or guarantees of any kind, whether express or implied, in relation to the workings of the Portal and/or the App or to the information, content, software, materials or products included in them. Similarly, the COMPANY is exempt from providing any kind of express or implied guarantee, including the implied guarantees of fitness for a particular purpose. The COMPANY will not be liable for damages of any kind, whether direct or indirect, that may derive from the use of this Portal and or the App.


8.2 The COMPANY is not liable for any direct or indirect damages that might be derived from the interruption of the Service by the Portal and/or the App, nor for its continuity. Similarly, the COMPANY shall not be held liable for any security errors or faults that might be incurred through the use, by the User, of an unsecure or non-updated browser, nor for the activation of password retention features on the browser or any damages, errors or inaccuracies deriving from its malfunctioning.


8.3 The COMPANY disclaims any and all liability for the legality, content and quality of the products and services offered and/or, where applicable, sold by third parties through the Portal.


8.4 The COMPANY makes no guarantees, whether express or implied, regarding the information sent, distributed, published or stored on the Portal and/or the App, nor for the use made of it by Users, employees or third parties. Similarly, the COMPANY shall not be held accountable for the invalidity of any User nor the impersonation by the User of a third party.


8.5 In the event of any liability attributable to the COMPANY, this latter shall only be held liable for those damages caused directly or effectively by it, excluding any kind of compensation for lost profits.


8.6 The User shall be held liable for all damages incurred by the COMPANY as a direct or indirect consequence of the breach by said User of the General Conditions.


9.1 Users or owners of other websites who wish to establish hyperlinks (hereinafter, "link") to the Portal must ensure and undertake to follow the rules of the COMPANY regarding internet links. Said rules consist of (i) not establishing links to pages or subpages other than the Portal's home page; (ii) not establishing links that allow the full or partial reproduction of the pages of the Portal's home page; (iii) not posting false, inaccurate, incorrect statements in the vicinity of the links in question which might lead to errors or confusion, or which, more generally, are in breach of the law, ethics or codes of conduct; (iv) not including any trademark or protected sign other than the URL address of the Portal, and (v) not establishing links to pages containing contents, statements or propaganda of a racist, xenophobic or pornographic nature,

or which sympathises with terrorism or attempted threats against human rights, and/or which might in some way harm the good name or image of the COMPANY or its customers. In any event, the inclusion of links to the Portal on other websites does not signify that the COMPANY is in any way linked or associated with the owner of the website on which the link is posted, nor that the COMPANY promotes, guarantees or recommends the contents of said portals or websites.


9.3 In turn, the Portal and/or the App may contain links or hypertext links to other portals or websites not managed by the COMPANY. The COMPANY rejects all liability for the information contained on said portals or websites accessible via links or search functions found on the pages of the COMPANY's website. The presence of links on the COMPANY's website is purely for informational purposes. Therefore, the COMPANY is not liable nor makes any express or implied guarantee in relation to: (i) the marketability, fitness, quality, quantity, characteristics, origin, marketing or any other aspect of the products or services being offered and promoted over the Portal and/or the App;

(ii) the direct, indirect or other damages that might be incurred by the products or services being offered, promoted, acquired, sold or provided over the Portal and/or the App; (iii) the prices set or agreed by Users with provider bodies; (iv) the transactions or operations carried out between them; (v) their good outcome; (vi) the terms and conditions agreed between them in their business dealings and conditions of use, nor for their modification, compliance and execution, billing, payment methods and channels, and resolution; (vii) ensuring delivery of products or provision of services; (viii) the information exchanged between them; (ix) the content and use of the personal data that said bodies require from the User to secure and implement operations;

(x) the content and use of the personal data sent by the COMPANY to said bodies for the sole purpose of establishing the business relationship initiated or created, in accordance with that outlined in the Legal Notice found at the bottom of the User registration form; (xi) the advertising Users might use, nor the use made by Users of the distinctive signs of a third party or the COMPANY itself.


9.3 All of the contents of the Portal and/or the App (including, though not limited to, databases, images and photographs, patents, utility and industrial models, drawings, graphics, text, audio and video files and software) are the property of the COMPANY or its content providers, where said content have been subject to licence or transfer by said providers and are protected by national or international rules on industrial and intellectual property. The compilation (understood as the compilation, design, organisation and editing) of all of the content of the Portal is the exclusive property of the COMPANY and is protected under national and international rules on industrial and intellectual property.


9.4 All of the software used in screen design, navigation and use and development of the Portal and/or the App is the property of the COMPANY or its software providers and is protected under national and international laws on industrial and intellectual property.


9.5 Any trademarks, emblems, distinctive signs and logos of the COMPANY that appear on the Portal and/or the App are the property of the COMPANY and are duly registered or in the process of registration. The names of other products, Services and companies that appear within this document or on the Portal and/or the App may constitute trademarks or other distinctive signs registered by their respective and lawful owners.


9.6 All texts, graphic images, videos or audio files are the property of the COMPANY or its content providers and may not be subject to subsequent modification, copy, alteration, transformation, reproduction, adaptation or translation by the User or third parties without express authorisation from the owners of said contents.


9.7 Making the databases, drawings, graphics, images and photographs, text, audio and video files and software owned by the COMPANY or its providers available for use by the User on the Portal and/or the App does not, under any circumstances, imply the transfer of ownership or exploitation rights to the User beyond the right to make lawful use of it in accordance with the nature of the Portal and/or the App.


9.8 It is expressly forbidden to use the contents of the Portal and/or the App or the Services, or, in general, exercise any of the rights mentioned in the foregoing sections without the COMPANY's authorisation, including their exploitation, reproduction, dissemination, transformation, distribution, transfer by any means, subsequent publication, exhibition, public communication or full or partial representation. Any of the above events shall constitute a breach of the COMPANY's intellectual property rights and will be punishable under prevailing law.


For the purposes of these General Conditions, force majeure shall be understood as, though not limited to, the following: (i) any non-culpable, unforeseeable event or event which, where foreseeable, is inevitable; (ii) errors in accessing the various web pages; (iii) errors in the electricity or telephone supply networks; (iv) damages caused by third parties or attacks on the Portal's server (viruses) which affect the quality of the Services and which are not attributable to either the COMPANY or the User; (v) errors in the transfer, dissemination, storage or delivery to third parties of the databases and other contents of the Portal and/or the App and (vi) problems or errors in the receipt, obtaining or access to the Portal and/or the App or Services by said third parties.


11.1 The COMPANY shall make every effort to maintain the continued availability of the Portal and/or the App. However, all testing, control and maintenance operations may be freely determined and implemented by the COMPANY at any time, whatever the procedures involved and means used to carry them out. The COMPANY shall endeavour, provided such action is reasonably possible, to notify Users via an announcement on the Portal and/or the App regarding the implementation of any maintenance operation or other activity that could affect the Portal and/or the App.


11.2 The COMPANY reserves all rights to modify the transmission capacities, monitoring or other means or technical Services used to access or use the Portal and/or the App.


11.3 The COMPANY may temporarily or permanently suspend Services without this act entitling the User to any kind of compensation under any of the following circumstances: (i) where necessary to carry out maintenance activities, (ii) where necessary to preserve the integrity or security of the Services provided, and of the equipment, systems or networks of the COMPANY or third parties, where these affect or might affect the services of the COMPANY, (iii) where justified by operational issues of the COMPANY or third parties that might affect the provision of Services by the COMPANY; (iv) in the event of a force majeure, the COMPANY will endeavour to keep the User informed as to the suspension and its causes where at all possible.


12.1 Either party may consider these General Conditions to be terminated in the event of failure to fulfil any of the obligations set forth herein, provided that such a breach is not resolved within a period of thirty (30) days from the written notification of said breach, except in those cases where the breach cannot be rectified due to the severity of same;


12.2 The Portal and/or the App will also be able to terminate these General Conditions of Use without any warning to the User where: (i) it receives knowledge of the User making use of the Services to engage in illegal activity; (ii) the User breaches any of their fundamental obligations as stipulated in these General Conditions, especially in the event of improper use of their access details; and in the event of the violation or infringement of the Portal's industrial and intellectual property rights. All of the foregoing stands without prejudice to any legal action that may be available in the defence of the interests of the breaching party.


In the event that any Clause of these General Conditions is declared wholly or partially null or ineffective, this nullity or ineffectiveness will apply only to said provision, or to the part of said provision that is declared null or ineffective. The rest of these General Conditions will remain in force and said provision, or affected part of said provision, will be understood as having been withdrawn, except where, as an essential component of these General Conditions, it affects them as a whole.



14.1 These General Conditions shall be interpreted and governed in accordance with Spanish legislation.

14.2 Any dispute deriving from the existence, access, use or content of these General Conditions shall be subject to the competent territorial court corresponding to the address of the User in Spain.